Refund Policy

The purchase channel determines how a refund is requested and which eligibility rules apply. This page is general guidance; applicable consumer rights and the purchase provider's rules continue to apply.

1. Website card purchases

Website card checkout is provided by Creem when card payments are enabled. Contact support@libreguard.net with the order details and the account used for the purchase. We will confirm the applicable provider and policy before processing a request.

2. Monero purchases

The current refund workflow checks whether a succeeded Monero payment is within the first-purchase refund window, whether the account has used less than 5 GB, and whether the payment is otherwise eligible. The service does not promise refunds for renewals or non-refundable private-account purchases.

Eligible refund calculations may use current exchange rates because the original payment is made in Monero. Contact support rather than sending a second payment or exposing wallet credentials.

3. Google Play purchases

Subscriptions purchased through Google Play are subject to Google Play's purchase and refund process. Start the request through Google Play where possible; contact support if the store directs you to the developer.

4. Current plan prices

• Pro Monthly: $5.99 per month.
• Pro Yearly: $29.99 per year.

Always rely on the price shown at the time of checkout. The Pricing page is the public reference for the current plan display.

5. Cancellations

Cancelling a subscription stops future charges according to the purchase provider's process. Cancellation does not automatically guarantee a refund for a charge that has already completed.

6. Contact

For a refund request, email support@libreguard.net. Do not send passwords, recovery codes, private keys, wallet seeds, or VPN configuration files.